Get Help!
Flight Path
Client Portal
Submit and track your tickets any time.
Call for emergencies
Service Desk. Please call when work is stopped.
We’re Here
We’re open
Mon–Fri, 8 AM to 5 PM
Good to know
We’ll send you a confirmation that we got the ticket. You can follow the progress in your ticket in our customer portal.
Our Response Times
Two things set your priority: whether you can work, and how many people it is hitting.
| Priority | What it means | We respond within |
|---|---|---|
| P1Critical | Everyone’s work is blocked | 30 minutes |
| P2Urgent | My team is blocked or something is off for everyone | 1 hour |
| P3Standard | Something’s off for me or the team needs help | Half a business day |
| P4Scheduled | Request or question from you or your team | Next business day |
Response times are how fast a Duck gets to you, not how long the fix takes.
Keep a copy at your desk.