Helpdesk and Onsite Support
We know how important it is that your desktops are functioning at an appropriate speed and that your users can access the programs and information they need. At Clever Ducks, we have trained live and local staff in our office (both during business hours and on call after business hours) to answer your questions and keep you and your business productive.
Virtual CIO
Clever Ducks' Virtual CIO services offer small and medium sized companies expertise and guidance in developing strategies for implementing and managing technology based on the strategic direction of the business. This is the same level of service that larger companies receive from their Chief Information Officer (CIO) except now it is available to you on a part-time, as-needed basis.
Our Virtual CIO services include:
- Assessment of your technology needs based on the strategic vision of your company
- Development of a "technology roadmap" for implementing the necessary technology solutions to meet yuor company's needs
- Periodic technology reviews
- Resolution strategies for IT issues
- Collaboration and input on IT budget planning and strategy
Downstream IT
Already have an IT Department? We play well with others. Let us enable your team to do more by adding resources on an as-needed basis. Plus we’ll bring along with our insight and experience while saving you money.
The average company spends 70% of its IT budget on maintaining current operations and only 30% on new development. (Information Week, June 2008)Why? Because managing IT is increasingly complex by the day and there's no reasonable amount of hiring that can get you over that hump.
Clever Ducks can help you flip that ratio and get more of your IT dollars and hours, back where it belongs: building business projects and initiatives. We don’t think you should hire one new system engineer, when you can have our entire team, network operations center, enterprise management tools and a CIO-level partner for less! Shift that load and capital expenditure into a variable , friendly operational expense by partnering with Clever Ducks for Downstream IT.
Save Money
Making another IT hire brings only one set of skills and experiences, so why limit yourself? We bring an entire team of seasoned engineers, a network operations center, world-class partners and an enterprise-level toolset to the table, and all for less than the cost of an entry-level network admin.
Scalable IT
Scale your IT up or down as needed, a significant advantage over payroll? Tap into our deep resource pool and apply the knowledge you need, where and when you need it, cost-effectively and efficiently.
Second Set Of Eyes (code name: SSOE)
Leverage our years of experience solving critical IT issues in a diverse range of environments and vertical markets to help maximize the benefits from your existing infrastructure and better plan for the future.
Increased Efficiency
We can drive efficiency on core projects by taking over the day to day monitoring, maintenance and end-user support tasks, freeing up your valuable engineers to focus on internal IT strategy and investments, thus improving your company value and competitive advantage.
Better Tools
Management Tools are expensive to buy, and few investments reap the promised reward without even further investment in implementation. We can save you that headache. Whether it’s access to our monitoring tools, service board platform to give your team valuable insight and access into the corporate network or our Business Continuity Appliance we’ve got the right tools for the job. With our Downstream IT Program we’ve got your back!